Reference

semarjitu Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an account, verify your phone, access the lobby from a mobile device, or use DANA and QRIS.

Account dataWallet recordsDevice accessPrivacy requests
semarjitu semarjitu Privacy Policy for Your Account
HELP WITH PRIVACY

Get Clear Answers About Your Records

A privacy question should not get lost beside a wallet issue. We keep a clear support path for requests about your account data, phone verification, device…

Account data request Use the account support path to ask what personal records we hold, why a…
Wallet record question If a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference looks wrong…
Device access concern Tell us when an unfamiliar sign-in or device record appears.
CONTROL YOUR RECORDS

What You Can Change Or Ask Us

Privacy control starts with knowing which record is being used. Our handling approach separates account identity, payment references, device security events, cookie choices, and support messages so a…

Account security

Phone verification helps us connect an access request to your account.

Cookie choices

Cookies can support sign-in continuity and security checks.

Payment records

We keep transaction references rather than requesting your wallet PIN.

Retention period

We retain account, security, payment, and support records only for the period needed for the stated purpose or an applicable…

Correction request

You can ask us to correct a phone number, profile detail, or other personal record.

Contact route

Send a privacy request through the account support path with your subject, account phone number, and receipt reference if relevant.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the questions you may have before opening an account or asking us to change a record. We keep the wording practical: what we collect, how wallet references are handled, what device details mean, and how to contact us from your account area.

It covers account details, phone verification, sign-in and device events, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account.

Phone verification helps connect account access and privacy requests to the correct account. It also supports security checks when you report an unfamiliar sign-in or ask to change account details.

Yes. The policy explains that we may use payment references, amounts, status, and timing from DANA, QRIS, OVO, GoPay, bank transfer, and virtual account routes.

You can contact us through the account support path and ask which personal records we hold. Include your linked phone number so we can verify the request before responding.

Send a correction request through account support, identify the inaccurate field, and describe the intended change. We may verify account ownership before changing a phone, profile, or payment record.

We keep records for the period needed to provide the stated account, security, payment, or support function, or to meet an applicable legal duty. You can ask about a specific record.

Access depends on local law. Our Privacy Policy applies where local law permits, and you can ask account support to clarify how an access or eligibility decision relates to your records.